By scheduling an appointment or receiving services from Nude Medical Aesthetics, Inc. and Nude Medical Group P.C. (collectively, “we,” “us,” or “the Practice”), you agree to abide by the following Terms and Conditions. These terms are legally binding, and by engaging with our services, you acknowledge and accept all conditions outlined below.

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1. FIRST VISIT REQUIREMENTS

Patients must arrive at least five (5) minutes prior to their first appointment to allow ample time for check-in and completion of required intake paperwork. Failure to complete all necessary documentation may result in a delay or rescheduling of services at the Practice’s sole discretion.

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2. CANCELLATION & NO-SHOW POLICY

To accommodate all patients and respect the time of our providers:

• Cancellations must be made at least 48 hours in advance of the scheduled appointment time.

• Failure to provide at least 48 hours’ notice will result in a charge of 50% of the total service cost to the payment method on file.

• No-shows or same-day cancellations may be charged 100% of the service cost at the Practice’s discretion.

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By scheduling an appointment, you authorize the Practice to charge the card on file for applicable cancellation or no-show fees.

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3. APPOINTMENT CONFIRMATIONS

The Practice will make every effort to confirm appointments via text message and/or email as a courtesy. However, it remains the patient’s responsibility to remember scheduled appointments. The Practice is not responsible for unconfirmed, missed, or forgotten appointments.

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4. LATE ARRIVAL POLICY

• Patients arriving 10 minutes or more past their scheduled appointment time may forfeit part or all of their treatment at the provider’s discretion.

• Late arrivals may be accommodated only if time allows, and modifications to the scheduled service may be necessary.

• Repeated late arrivals may result in restrictions on future bookings.

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5. PRICING, PROMOTIONS & PAYMENT POLICY

• The Practice reserves the right to modify pricing, services, and promotions at any time without prior notice.

• Discounts, special offers, and promotions cannot be combined unless explicitly stated. If multiple discounts apply, the Practice will automatically apply the greater value discount at the time of purchase.

• We do not bill insurance under any circumstances. Patients are responsible for all service costs.

• Accepted payment methods: AMEX®, Visa®, MasterCard®, and Discover®.

• Patients must have a valid credit card on file to book appointments.

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6. REFUND & RETURN POLICY

Servide Refunds:

• All services are final sale. We do not offer refunds on services rendered, including dissatisfaction with the results or treatment outcome.

• Patients acknowledge that aesthetic results are subjective, and individual outcomes may vary.

• In the rare case of an adverse reaction or complication, patients must contact the Practice immediately for evaluation and potential corrective treatment.

Product Returns: 

• Products may be returned within seven (7) days of purchase only if unopened, unused, and in original packaging.

• Refunds for eligible product returns will be issued as a credit to the original payment method.

• Defective products (e.g., broken packaging, faulty pumps) may be exchanged within seven (7) days for the same product only.

• Prescription products are final sale and cannot be returned, refunded, or exchanged under federal law.

• Allergic Reactions: If a patient experiences a documented allergic reaction, the product may be returned within seven (7) days for in-store credit upon provider approval.

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7. PHONE COMMUNICATIONS & TEXT MESSAGING

By providing your phone number, you agree to receive text messages from the Practice regarding appointment reminders, promotions, and updates.

• Standard message and data rates may apply.

• Patients may opt-out at any time by replying “STOP” to any text message.

• The Practice is not responsible for missed communications due to opt-outs.

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8. PRACTICE-PATIENT RELATIONSHIP & RIGHT TO REFUSE SERVICE

• Establishing care at the Practice does not create a guaranteed provider-patient relationship.

• The Practice reserves the right to refuse service to any individual at any time, for any reason, including but not limited to inappropriate behavior, failure to comply with policies, or concerns about medical suitability.

• The Practice may discontinue treatment or terminate the provider-patient relationship at its sole discretion, in accordance with California law.

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9. LIABILITY DISCLAIMER & RELEASE

• No Guarantees: The Practice makes no guarantees, warranties, or representations regarding the outcome of any medical aesthetic treatment.

• Medical Acknowledgment: Patients understand that aesthetic medicine carries inherent risks and agree to undergo treatment at their own risk.

• Liability Waiver: By receiving treatment, you agree to release, indemnify, and hold harmless Nude Medical Aesthetics, Inc., Nude Medical Group P.C., its providers, employees, and affiliates from any and all liability related to injury, dissatisfaction, complications, or adverse outcomes arising from any service or product.

• Medical Disclosures: Patients must provide complete and accurate medical history before treatment. The Practice is not liable for any complications arising from undisclosed medical conditions or failure to follow post-treatment instructions.

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10. DISPUTE RESOLUTION & GOVERNING LAW

• California Law Applies: These Terms and Conditions are governed by the laws of the State of California.

• Mandatory Arbitration: Any disputes arising from services rendered shall be resolved exclusively through binding arbitration in San Francisco, California, in accordance with the rules of the American Arbitration Association (AAA).

• Patients waive their right to file a lawsuit in court or participate in a class action against the Practice.

• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

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11. AGREEMENT TO TERMS

By scheduling an appointment, purchasing a product, or receiving treatment from the Practice, you acknowledge that you have read, understand, and agree to be bound by these Terms and Conditions.